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Office & Administration · Updated Aug 2026

Bill and Account Collectors

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

JVS 2.0.0-phase4b
AI Exposure
68/100
High

How much of this occupation’s work can be materially affected by current AI systems.

Replacement Risk
68/100
High

How likely exposure is to translate into reduced human demand.

Includes provisional estimates for AI adoption pressure and labour-market resilience. How this is measured

Evidence quality
Confidence83/100
Task coverage89%

Confidence reflects task coverage, mapping and capability-evidence quality, and how much of the score rests on provisional inputs.

Task-level evidence

What is driving the score?

Occupation scores are built from the task mix—not a single prediction about a job title.

JVS 2.0.0-phase4b
TaskImportanceAI impactExposure
Record information about financial status of customers and status of collection efforts.High
76
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.High
71
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.High
73
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.High
73
Locate and monitor overdue accounts, using computers and a variety of automated systems.High
60
Advise customers of necessary actions and strategies for debt repayment.High
63
Answer customer questions regarding problems with their accounts.High
64
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.High
60
Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.Medium
76
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.Medium
60
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.Medium
71
Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.Medium
73
Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.Medium
76
Most exposed

Where AI can do more

Routine, digitized, and highly repeatable tasks face the greatest pressure.

  1. Record information about financial status of customers and status of collection efforts.76
  2. Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.76
  3. Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.76
  4. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.73
Hardest to automate

Where people still matter

These tasks score lowest on automation feasibility—physical presence, judgement, accountability and real-world variability all resist end-to-end automation.

  1. Locate and monitor overdue accounts, using computers and a variety of automated systems.01
  2. Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.02
  3. Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.03
  4. Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.04
  5. Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.05
Where else this work leads

Related occupations

Occupations O*NET links to this one. Relatedness reflects shared work, not a claim that these roles are safer.

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Beyond AI capability

Adoption and labour-market outlook

Structural factors are kept separate from raw capability so you can see what actually resists automation. Adoption pressure and labour-market resilience are still provisional models—25% of this occupation’s replacement-risk weight rests on them.

Human dependency46
Physical dependency22
Adoption pressure61
Labour-market resilience50
Methodology & sources

O*NET 30.3 occupational data interpreted through the JobsVsAI capability, automation and structural-constraint models.

Confidence83/100
CalculatedAug 21, 2026
Read methodology →