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Technology & Data · Updated Aug 2026

Computer User Support Specialists

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

JVS 2.0.0-phase4b
AI Exposure
57/100
Moderate

How much of this occupation’s work can be materially affected by current AI systems.

Replacement Risk
54/100
Moderate

How likely exposure is to translate into reduced human demand.

Includes provisional estimates for AI adoption pressure and labour-market resilience. How this is measured

Evidence quality
Confidence83/100
Task coverage86%

Confidence reflects task coverage, mapping and capability-evidence quality, and how much of the score rests on provisional inputs.

Task-level evidence

What is driving the score?

Occupation scores are built from the task mix—not a single prediction about a job title.

JVS 2.0.0-phase4b
TaskImportanceAI impactExposure
Answer user inquiries regarding computer software or hardware operation to resolve problems.Medium
72
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.Medium
72
Confer with staff, users, and management to establish requirements for new systems or modifications.Medium
68
Refer major hardware or software problems or defective products to vendors or technicians for service.Medium
73
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.Medium
43
Prepare evaluations of software or hardware, and recommend improvements or upgrades.Medium
74
Develop training materials and procedures, or train users in the proper use of hardware or software.Medium
73
Inspect equipment and read order sheets to prepare for delivery to users.Medium
61
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.Medium
37
Enter commands and observe system functioning to verify correct operations and detect errors.Medium
33
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.Medium
74
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.Medium
24
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.Medium
74
Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.Medium
47
Most exposed

Where AI can do more

Routine, digitized, and highly repeatable tasks face the greatest pressure.

  1. Prepare evaluations of software or hardware, and recommend improvements or upgrades.74
  2. Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.74
  3. Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.74
  4. Refer major hardware or software problems or defective products to vendors or technicians for service.73
Hardest to automate

Where people still matter

These tasks score lowest on automation feasibility—physical presence, judgement, accountability and real-world variability all resist end-to-end automation.

  1. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.01
  2. Enter commands and observe system functioning to verify correct operations and detect errors.02
  3. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.03
  4. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.04
  5. Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.05
Where else this work leads

Related occupations

Occupations O*NET links to this one. Relatedness reflects shared work, not a claim that these roles are safer.

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AI risk 42

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Shares some work

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Beyond AI capability

Adoption and labour-market outlook

Structural factors are kept separate from raw capability so you can see what actually resists automation. Adoption pressure and labour-market resilience are still provisional models—25% of this occupation’s replacement-risk weight rests on them.

Human dependency66
Physical dependency43
Adoption pressure61
Labour-market resilience58
Methodology & sources

O*NET 30.3 occupational data interpreted through the JobsVsAI capability, automation and structural-constraint models.

Confidence83/100
CalculatedAug 21, 2026
Read methodology →