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Office & Administration · Updated Aug 2026

First-Line Supervisors of Office and Administrative Support Workers

Directly supervise and coordinate the activities of clerical and administrative support workers.

JVS 2.0.0-phase4b
AI Exposure
67/100
High

How much of this occupation’s work can be materially affected by current AI systems.

Replacement Risk
57/100
Moderate

How likely exposure is to translate into reduced human demand.

Includes provisional estimates for AI adoption pressure and labour-market resilience. How this is measured

Evidence quality
Confidence82/100
Task coverage85%

Confidence reflects task coverage, mapping and capability-evidence quality, and how much of the score rests on provisional inputs.

Task-level evidence

What is driving the score?

Occupation scores are built from the task mix—not a single prediction about a job title.

JVS 2.0.0-phase4b
TaskImportanceAI impactExposure
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.High
64
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.High
74
Resolve customer complaints or answer customers' questions regarding policies and procedures.High
65
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.High
65
Interpret and communicate work procedures and company policies to staff.High
68
Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.Medium
74
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.Medium
72
Coordinate activities with other supervisory personnel or with other work units or departments.Medium
72
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.High
61
Train or instruct employees in job duties or company policies or arrange for training to be provided.Medium
74
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.Medium
73
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.Medium
73
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.High
74
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.Medium
71
Make recommendations to management concerning such issues as staffing decisions or procedural changes.Medium
68
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.High
72
Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.Medium
72
Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.Medium
67
Keep informed of provisions of labor-management agreements and their effects on departmental operations.Medium
72
Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.Medium
70
Monitor inventory levels and requisition or purchase supplies as needed.Medium
33
Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.Medium
24
Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.Low
73
Most exposed

Where AI can do more

Routine, digitized, and highly repeatable tasks face the greatest pressure.

  1. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.74
  2. Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.74
  3. Train or instruct employees in job duties or company policies or arrange for training to be provided.74
  4. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.74
Hardest to automate

Where people still matter

These tasks score lowest on automation feasibility—physical presence, judgement, accountability and real-world variability all resist end-to-end automation.

  1. Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.01
  2. Monitor inventory levels and requisition or purchase supplies as needed.02
  3. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.03
  4. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.04
  5. Resolve customer complaints or answer customers' questions regarding policies and procedures.05
Where else this work leads

Related occupations

Occupations O*NET links to this one. Relatedness reflects shared work, not a claim that these roles are safer.

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Beyond AI capability

Adoption and labour-market outlook

Structural factors are kept separate from raw capability so you can see what actually resists automation. Adoption pressure and labour-market resilience are still provisional models—25% of this occupation’s replacement-risk weight rests on them.

Human dependency75
Physical dependency33
Adoption pressure63
Labour-market resilience60
Methodology & sources

O*NET 30.3 occupational data interpreted through the JobsVsAI capability, automation and structural-constraint models.

Confidence82/100
CalculatedAug 21, 2026
Read methodology →