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Office & Administration · Updated Aug 2026

Public Safety Telecommunicators

Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

JVS 2.0.0-phase4b
AI Exposure
65/100
High

How much of this occupation’s work can be materially affected by current AI systems.

Replacement Risk
53/100
Moderate

How likely exposure is to translate into reduced human demand.

Includes provisional estimates for AI adoption pressure and labour-market resilience. How this is measured

Evidence quality
Confidence80/100
Task coverage80%

Confidence reflects task coverage, mapping and capability-evidence quality, and how much of the score rests on provisional inputs.

Task-level evidence

What is driving the score?

Occupation scores are built from the task mix—not a single prediction about a job title.

JVS 2.0.0-phase4b
TaskImportanceAI impactExposure
Question callers to determine their locations and the nature of their problems to determine type of response needed.High
71
Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.High
71
Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.High
72
Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.High
73
Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.High
69
Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.High
71
Maintain access to, and security of, highly sensitive materials.High
73
Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.High
71
Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.High
66
Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.High
73
Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.High
54
Monitor various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations.High
35
Test and adjust communication and alarm systems, and report malfunctions to maintenance units.High
71
Monitor alarm systems to detect emergencies, such as fires and illegal entry into establishments.High
33
Most exposed

Where AI can do more

Routine, digitized, and highly repeatable tasks face the greatest pressure.

  1. Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.73
  2. Maintain access to, and security of, highly sensitive materials.73
  3. Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.73
  4. Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.72
Hardest to automate

Where people still matter

These tasks score lowest on automation feasibility—physical presence, judgement, accountability and real-world variability all resist end-to-end automation.

  1. Monitor various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations.01
  2. Monitor alarm systems to detect emergencies, such as fires and illegal entry into establishments.02
  3. Question callers to determine their locations and the nature of their problems to determine type of response needed.03
  4. Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.04
  5. Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.05
Where else this work leads

Related occupations

Occupations O*NET links to this one. Relatedness reflects shared work, not a claim that these roles are safer.

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Beyond AI capability

Adoption and labour-market outlook

Structural factors are kept separate from raw capability so you can see what actually resists automation. Adoption pressure and labour-market resilience are still provisional models—25% of this occupation’s replacement-risk weight rests on them.

Human dependency90
Physical dependency36
Adoption pressure68
Labour-market resilience64
Methodology & sources

O*NET 30.3 occupational data interpreted through the JobsVsAI capability, automation and structural-constraint models.

Confidence80/100
CalculatedAug 21, 2026
Read methodology →