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Office & Administration · Updated Aug 2026

Receptionists and Information Clerks

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

JVS 2.0.0-phase4b
AI Exposure
70/100
High

How much of this occupation’s work can be materially affected by current AI systems.

Replacement Risk
58/100
Moderate

How likely exposure is to translate into reduced human demand.

Includes provisional estimates for AI adoption pressure and labour-market resilience. How this is measured

Evidence quality
Confidence81/100
Task coverage81%

Confidence reflects task coverage, mapping and capability-evidence quality, and how much of the score rests on provisional inputs.

Task-level evidence

What is driving the score?

Occupation scores are built from the task mix—not a single prediction about a job title.

JVS 2.0.0-phase4b
TaskImportanceAI impactExposure
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.High
72
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.High
73
Schedule appointments and maintain and update appointment calendars.High
73
Calculate and quote rates for tours, stocks, insurance policies, or other products or services.High
73
Analyze data to determine answers to questions from customers or members of the public.High
74
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.High
74
Transmit information or documents to customers, using computer, mail, or facsimile machine.High
73
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.Medium
72
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.Medium
74
Keep a current record of staff members' whereabouts and availability.Medium
66
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.Medium
72
Schedule space or equipment for special programs and prepare lists of participants.Medium
73
Enroll individuals to participate in programs and notify them of their acceptance.Medium
74
Take orders for merchandise or materials and send them to the proper departments to be filled.Medium
74
Process and prepare memos, correspondence, travel vouchers, or other documents.Medium
25
Most exposed

Where AI can do more

Routine, digitized, and highly repeatable tasks face the greatest pressure.

  1. Analyze data to determine answers to questions from customers or members of the public.74
  2. Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.74
  3. Collect, sort, distribute, or prepare mail, messages, or courier deliveries.74
  4. Enroll individuals to participate in programs and notify them of their acceptance.74
Hardest to automate

Where people still matter

These tasks score lowest on automation feasibility—physical presence, judgement, accountability and real-world variability all resist end-to-end automation.

  1. Process and prepare memos, correspondence, travel vouchers, or other documents.01
  2. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.02
  3. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.03
  4. Schedule appointments and maintain and update appointment calendars.04
  5. Calculate and quote rates for tours, stocks, insurance policies, or other products or services.05
Where else this work leads

Related occupations

Occupations O*NET links to this one. Relatedness reflects shared work, not a claim that these roles are safer.

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Beyond AI capability

Adoption and labour-market outlook

Structural factors are kept separate from raw capability so you can see what actually resists automation. Adoption pressure and labour-market resilience are still provisional models—25% of this occupation’s replacement-risk weight rests on them.

Human dependency77
Physical dependency32
Adoption pressure59
Labour-market resilience56
Methodology & sources

O*NET 30.3 occupational data interpreted through the JobsVsAI capability, automation and structural-constraint models.

Confidence81/100
CalculatedAug 21, 2026
Read methodology →