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Office & Administration · Updated Aug 2026

Reservation and Transportation Ticket Agents and Travel Clerks

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

JVS 2.0.0-phase4b
AI Exposure
48/100
Moderate

How much of this occupation’s work can be materially affected by current AI systems.

Replacement Risk
48/100
Moderate

How likely exposure is to translate into reduced human demand.

Includes provisional estimates for AI adoption pressure and labour-market resilience. How this is measured

Evidence quality
Confidence80/100
Task coverage82%

Confidence reflects task coverage, mapping and capability-evidence quality, and how much of the score rests on provisional inputs.

Task-level evidence

What is driving the score?

Occupation scores are built from the task mix—not a single prediction about a job title.

JVS 2.0.0-phase4b
TaskImportanceAI impactExposure
Check baggage and cargo and direct passengers to designated locations for loading.High
72
Provide boarding or disembarking assistance to passengers needing special assistance.High
73
Announce arrival and departure information, using public address systems.High
71
Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.High
71
Maintain computerized inventories of available passenger space and provide information on space reserved or available.High
70
Examine passenger documentation to determine destinations and to assign boarding passes.High
55
Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.High
69
Confer with customers to determine their service requirements and travel preferences.High
37
Provide clients with assistance in preparing required travel documents and forms.High
37
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.High
36
Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.High
21
Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.High
22
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.High
22
Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.Medium
24
Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.Medium
24
Promote particular destinations, tour packages, and other travel services.Medium
17
Contact motel, hotel, resort, and travel operators to obtain current advertising literature.Medium
16
Most exposed

Where AI can do more

Routine, digitized, and highly repeatable tasks face the greatest pressure.

  1. Provide boarding or disembarking assistance to passengers needing special assistance.73
  2. Check baggage and cargo and direct passengers to designated locations for loading.72
  3. Announce arrival and departure information, using public address systems.71
  4. Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.71
Hardest to automate

Where people still matter

These tasks score lowest on automation feasibility—physical presence, judgement, accountability and real-world variability all resist end-to-end automation.

  1. Promote particular destinations, tour packages, and other travel services.01
  2. Contact motel, hotel, resort, and travel operators to obtain current advertising literature.02
  3. Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.03
  4. Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.04
  5. Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.05
Where else this work leads

Related occupations

Occupations O*NET links to this one. Relatedness reflects shared work, not a claim that these roles are safer.

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Beyond AI capability

Adoption and labour-market outlook

Structural factors are kept separate from raw capability so you can see what actually resists automation. Adoption pressure and labour-market resilience are still provisional models—25% of this occupation’s replacement-risk weight rests on them.

Human dependency73
Physical dependency58
Adoption pressure76
Labour-market resilience66
Methodology & sources

O*NET 30.3 occupational data interpreted through the JobsVsAI capability, automation and structural-constraint models.

Confidence80/100
CalculatedAug 21, 2026
Read methodology →